Frequently Asked Questions

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& Shipping

& Shipping

Your product will be shipped via UPS or USPS. A confirmation will be emailed to you with tracking information.

Priority Mail service includes tracking and delivery in 1-3 business days. Check delivery time on

Delivery times vary depending on when your order is placed and filled. You can expect delivery between 1-3 business days.

Monday to Friday

A tracking number will be emailed to you with the email address you provide in your order.

If you tracking number is not updating typically it is due to harsh weather conditions slowing your package down.

Returns &

Please contact Innate Skin at [email protected] for instructions on returning a product. You should receive a response within 24 hours if you email Sunday to Thursday and up to 72 hours if an email is sent Friday afternoon to Sunday.


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